Lending a Helping Hand

Working with individuals with hidden disabilities, such as Autism, is a truly worthwhile and rewarding experience. Although John Wayne Airport has been providing specialized services for travelers with disabilities for many years, our Customer Relations staff are excited for the opportunity to provide support and service to those individuals needing extra assistance through our formalized Helping Hands program.

All Customer Relations staff completed the Airports Council International (ACI) Disability Sensitivity Training to learn how to appropriately interact with travelers with physical, sensory, mental and hidden disabilities. The training included how to provide assistance while maintaining customer safety and dignity, and how to speak respectfully using proper terminology. In addition, we invited a panel of parents with Autistic children to share their travel and life experiences with our staff.

Our Airport staff also met with the airlines and tenants to inform them about the Helping Hands program and to encourage their participation and partnership in the customer service process. In the future, as we provide ongoing training for our Customer Relations staff we will also offer training to our tenants.

Everyone at John Wayne Airport is excited to partner together as one team to provide a superior guest experience for all our travelers.

For more information, please visit our Helping Hands page.

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