John Wayne Airport Ranked Best Large Airport in J.D. Power Customer Satisfaction Study


John Wayne Airport, owned and operated by the County of Orange, has received the J.D. Power Award for Best Large Airport in the 2017 North America Airport Satisfaction Study.

“The County of Orange Board of Supervisors is very proud of John Wayne Airport and the great customer service provided to both our residents and our visitors,” said Chairwoman Michelle Steel, Second District Supervisor. “We strive to offer a convenient and stress-free travel experience, even during the busiest travel periods.”

J.D. Power Travel Practice Lead Michael Taylor presenting to Chairwoman Steel and Airport management.

The 2017 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail. John Wayne Airport, the only commercial service airport in Orange County, California, ranks highest among large airports with a score of 796.

Now in its 12th year, the North America Airport Satisfaction Study is based on responses from 34,695 North American travelers who traveled through at least one domestic airport with both departure and arrival experiences (including connecting airports). The study was fielded from January through August 2017, and travelers evaluated either a departing or arriving airport from their round-trip experience.


John Wayne Airport serves more than 10 million passengers annually and reaches more than 20 nonstop destinations in the United States, Canada and Mexico. More information can be found at

For more information about the North America Airport Satisfaction Study, visit

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