John Wayne Airport Real Property Agent, Jessica Dixon, was recognized by the Airports Council International – North America (ACI-NA) as the 2019 Concessions Person of the Year. As a Real Property Agent, Jessica increased several concessionaire’s revenues by 40 percent, and her role in planning, development, and public outreach for the Airport’s Concession Program has led to the most progressive concession redevelopment program in the Airport’s history.
“Jessica’s outstanding customer service, innovative ideas and commitment to excellence have contributed to John Wayne Airport’s success as a top rated Airport for customer experience and satisfaction,” said ACI-NA President and CEO Kevin M. Burke. “ACI-NA is proud to recognize her exemplary work.”
“Jessica is a tremendous asset to our Business Development team,” said Dave Pfeiffer, Deputy Airport Director, Business Development. “She stepped up and assumed a leadership role that was instrumental in the success of our concessions program.”
ACI-NA’s 2019 Excellence in Airport Concessions Awards promote the innovative spirit of the airport concessions industry and recognize excellence in airport concessions programs. The awards were announced at the annual Business of Airports Conference held June 11 in Scottsdale, AZ. More than 600 commercial management, business diversity, human resource and finance representatives from the North American airport industry attended the conference.