Helping Hands Airport Journey Video – Now Playing!

John Wayne Airport has produced a new travel rehearsal video highlighting the benefits of the Airport’s Helping Hands program. The “Helping Hands Journey” video shares the sights, sounds and steps of travel one might experience when navigating through the Airport. The impactful video serves as a visual aid to instill confidence and break down barriers and stressors people with intellectual and developmental disabilities may encounter while traveling.

The video project was a collaborative effort and we are grateful to our partners, including the University of California, Irvine Health Center for Autism and Neurodevelopmental Disorders, American Airlines, VisionStar Media, O.C. Animal Allies, TSA, and others. “American Airlines is especially proud to provide assistance to our customers and we appreciate the opportunity to partner with JWA on the Helping Hands program,” said Paul Burns, General Manager for American Airlines at JWA.

Helping Hands is a concierge program geared towards travelers with hidden and other disabilities, such as Autism. We understand that all guests are unique and may require different levels of support custom-fit to their needs, and our Helping Hands team is here to help ease some of the stress associated with airport travel.

“We hope that through the video viewers will gain a greater understanding of what to expect throughout their Airport journey, encouraging more individuals to enjoy the benefits of travel,” said Charlene Reynolds, Airport Director.  

Helping Hands assistance is provided at no charge and is available daily from 6:00 a.m. – 11:00 p.m. Please submit your request at least 72 hours in advance of your travel. For more information, visit

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